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Privacy Policy

This Privacy Policy describes how Serendira, a company incorporated under the laws of Sri Lanka (“Company,” “we,” “us,” or “our”), collects, uses, and protects personal information in connection with our website and business operations.

1. SCOPE

This Privacy Policy applies to:

  • Visitors to our website
  • Prospective clients and business partners
  • Representatives of clients, vendors, and service providers

 

This Privacy Policy does not apply to personal data processed on behalf of clients under a Master Services Agreement, Statements of Work or Data Processing Addendum, which is governed by those agreements.

2. INFORMATION WE COLLECT

2.1 Information You Provide

We may collect the following business contact information when you contact us or use our website:

  • Name
  • Business email address
  • Company name
  • Job title
  • Phone number
  • Information you submit via forms or email

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent
  • Referring website URLs

We do not intentionally collect sensitive personal information.

3. HOW WE USE INFORMATION

We use personal information to:

  • Respond to inquiries and communicate with you
  • Evaluate and engage in business relationships
  • Operate, maintain, and secure our website
  • Improve our services and internal operations
  • Comply with legal and regulatory obligations

 

We do not sell personal information.

4. CLIENT DATA (SERVICE PROVIDER ROLE)

When we process personal data on behalf of a client:

  • The client acts as the data controller / business
  • We act as a data processor / service provider
  • Processing is limited to performing contracted services
  • Data handling is governed by the applicable services agreement and DPA

5. LEGAL BASES FOR PROCESSING

We process personal information based on one or more of the following:

  • Legitimate business interests
  • Your consent, where required
  • Performance of a contract or pre-contractual steps
  • Compliance with legal obligations

6. DATA SHARING

We may share personal information with:

  • IT, hosting, and analytics service providers
  • Professional advisors (legal, accounting)
  • Authorities where required by law

 

All third parties are engaged subject to appropriate confidentiality and data protection obligations.

7. INTERNATIONAL DATA TRANSFERS

As an offshore services provider, personal information may be processed in Sri Lanka or other jurisdictions where we or our service providers operate.

We implement reasonable safeguards appropriate to the nature of the data and applicable legal requirements.

8. DATA SECURITY

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

No system can be guaranteed to be 100% secure.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by law.

10. YOUR PRIVACY RIGHTS

10.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and use
  • Request access to, correction of, or deletion of your personal information
  • Not be discriminated against for exercising your privacy rights
 

We do not sell or share personal information for targeted advertising.

Requests may be submitted to [privacy@company.com].

10.2 Other Jurisdictions

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, subject to applicable law.

11. COOKIES AND TRACKING

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze website usage
  • Improve performance and user experience

 

You can manage cookies through your browser settings.

12. CHILDREN’S PRIVACY

Our website is intended for business users and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

15. CONTACT US

If you have questions about this Privacy Policy or our data practices, please contact:

Serendira LLC
Email: support@serendira.com
Address: No. 09, Station Road, Colombo 04, Sri Lanka.